Brasada Exchange Policy:

Yes, we do offer free exchanges! You may initiate an exchange up to 30 days after an item’s delivery date. The item must be unused and unwashed. We do not charge for shipping on exchanges.

How do I initiate an exchange?

Please use our Contact page or email us at brasada.official@gmail.com to initiate your exchange. Please include your order number and shipping zip code in your inquiry.

Exchange Process:

Once we have received your exchange request, our team will provide you with a pre-paid shipping label. Please ship your original item back to us. Once received, we will send you the new item you are exchanging for.

Brasada Return Policy:

We accept returns up to 30 days after an item’s delivery date. The item must be unused and unwashed. Buyers are responsible for all return shipping and handling costs. Shipping fees from your original order are non-refundable.

How do I initiate a return?

Please use our Contact page or email us at brasada.official@gmail.com to initiate your return. Please include your order number and shipping zip code in your inquiry.

How to Send Your Return:

  1. Package your item securely.

  2. Include your original order receipt/invoice.

  3. Send your package to:

    Brasada

    603 CR 651

    Devine, Texas 78016

  4. Track your package. We are not responsible for lost return shipments.

Refund Process:

We inspect all items upon arrival. We will issue a refund to your original payment method within 5-7 business days of receiving the package, minus shipping costs.

Defective Items Return Policy:

We stand behind our product quality. If your item arrives damaged, defective, or incorrect, we will make it right at no cost to you.

How do I report a defect?

Please use our Contact page or email us at brasada.official@gmail.com to report a defective item. Please include your order number and shipping zip code in your inquiry. Attach clear photos of the defect or damage.

Replacement or Refund:

Once the defective item is verified, we will issue a full refund or ship a replacement item.

Shipping for Defective Items:

You will not pay for return shipping on defective items. We will provide a pre-paid shipping label. Do not mail items back without contacting us first.

What if I need to return or exchange an item purchased from a retailer that carries Brasada?

We only accept returns/exchanges for items purchased directly through the Brasada website. If you have purchased a Brasada product from one of our retail partners and there is an issue, please contact the original place of purchase and follow their individual return/exchange policy.